Return policy

Cancellation policy for consumers

Consumers have a right of withdrawal. A consumer is any natural person who enters into a legal transaction for purposes that can predominantly be attributed neither to his or her commercial nor to his or her independent professional activity.

General right of withdrawal

You have the right to cancel this contract within fourteen days (14 days) without giving any reason. The revocation period is fourteen days from the day,

• on which you or a third party named by you, who is not the carrier, have taken or has taken possession of the goods. insofar as you have ordered one or more goods as part of a uniform order and these are or will be delivered uniformly;

• on which you or a third party named by you, who is not the carrier, have taken possession of the last goods or has taken possession of the last goods, if you have ordered several goods as part of a uniform order and these are delivered separately;

• on which you or a third party named by you, who is not the carrier, have taken possession of the last partial consignment or the last piece, if you have ordered goods that are delivered in several partial consignments or pieces;

To exercise your right of withdrawal, you must inform us (NP Media GmbH, Kurfürstenstraße 5, 80799 Munich, e-mail address: [email protected] by means of a clear declaration (e.g. a letter sent by post, fax or e-mail) of your decision to withdraw from this contract. You can use the attached sample cancellation form for this purpose, but it is not mandatory.

To comply with the cancellation period, it is sufficient for you to send the notification of the exercise of the cancellation right before the end of the cancellation period.

How can I return an item?

You can return the goods within 14 days after receipt to us at your own expense. For this, the goods must be in perfect, unworn and undamaged original condition including hangtags and labels. Please also include your delivery bill in the returns parquet, so that we can assign and process your return. If the delivery bill is not enclosed with your return package, we cannot assign your return and therefore cannot process it. 

Please remember that a lot of love and work goes into every product. Therefore, please be especially careful when trying on the clothes with regard to make-up stains or other possible soiling. Should the goods show stains or other damage upon return, we unfortunately cannot accept the goods and will return them to you.

Postal return - All countries
You can return the goods to us within 14 days after receipt.

STEP 1:

Register your return within your 14-day return period and after receipt of the goods at the following link and select which items you would like to return from your order:

Register return here: https://ayen-label.com/retoure/ 

Send your return at your own expense to the following address:

ayen / NP Media GmbH
Kurfürstenstr. 5
80799 Munich
Germany

STEP 2:

Put the items including the delivery bill in the original box, frank the package accordingly and give the package to a shipping service provider of your choice.

To prevent problems during shipping, we recommend insured shipping with DHL. Keep the receipt until you have received your refund from us.

PLEASE NOTE THAT WITHOUT YOUR DELIVERY BILL IT IS NOT POSSIBLE FOR US TO ALLOCATE AND PROCESS YOUR RETURN.

To prevent problems during shipping, we recommend insured shipping with DHL. Keep the receipt until you have received your refund from us.

Personal return in our ayen Store Munich
In addition to returning your order by mail, you also have the option of returning it in person to our ayen store in Munich (Kurfürstenstraße 5, 80799 Munich). Please take the goods to be returned in the original packaging and the delivered documents (e.g. delivery bill) with you.

We will then check your return and if it is returned correctly, we will refund you the amount via the payment method you originally selected.

Returns for guest orders:

If you have ordered as a guest within Germany, you can arrange your return here and return the package to us at your own expense. To do this, please simply log in with your order number (enter without "#", you will find the order number in the order confirmation that you received from us by e-mail) and your e-mail address with which you completed the order.

How can I exchange an item?

The exchange of items is not possible. However, you are always welcome to choose the way to return the unwanted items to us and place a new order.

Consequences of revocation

If you withdraw from this contract, we must refund the value of the goods we have received from you immediately and at the latest within fourteen days of the day on which we received notification of your withdrawal from this contract. The shipping costs shall be borne by the buyer and will not be refunded. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment.

We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us without delay and in any case no later than fourteen days from the day on which you notify us of the cancellation of this contract. The deadline is met if you send the goods before the end of the period of fourteen days.

You shall bear the costs of returning the goods. You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking the condition, properties and functioning of the goods. This must be done to the following address:

NP Media GmbH
ayen
Kurfürstenstrasse 5
80799 Muenchen
Germany

We will collect goods that cannot be sent by parcel post. You must return or hand over goods that can be sent as parcels to us without delay and in any case no later than fourteen days from the day on which you notify us of the revocation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days. You shall bear the direct costs of returning the goods that can be sent by parcel post and the goods that cannot be sent by parcel post. The costs of returning goods that cannot be sent by parcel post are estimated at a maximum of approximately 150.00 EUR. Goods by the metre that have been specially cut for you are excluded from revocation.

You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for testing the quality, characteristics and functioning of the goods.

- End of the cancellation policy -

We would like to point out that we are not obliged to take back obviously used goods. We would also like to point out that you may claim compensation for any damage to the goods caused by you.